Delivery & returns

What are the available delivery options?
Standard - 3 to 4 business days @ £4.45 (small or large orders) across England, Wales, Scotland, Islands, Northern Ireland.

Standard - 5 to 7 business days @ £5.80 (small orders) & £10.50 (large orders ) across the European Union.

Where will my order be shipped from?
All orders are shipped from Bethnal Green, East London.

How can I return my purchase?
We offer refunds for all products returned within 30 days of purchase, in their unopened and original condition only. If you would like to return an item purchased online, please contact us directly All refunds will be processed to the original method of payment.

What should I do if my order is damaged in transit?
If an item has been damaged in transit, GOOD Botanics will provide you with a replacement or a full refund. Please contact us with your order details and an accompanying photo of the damaged item so we can start the refund process.

Can I cancel or amend my order?
Please contact us if you wish to cancel or amend your order. Although we cannot guarantee this, we will happily do our best for any orders that have not already been processed.